User data deletion.

These are the user data deletion instructions for services operated by MOMI AI S.r.l. — including the MOMI AI assistant that hotels connect to WhatsApp via the WhatsApp Business Cloud API. Under the GDPR you have the right to have your personal data erased (Art. 17, "right to be forgotten"); this page tells you exactly how to exercise it. The full picture of what we process and why is in our privacy policy.

For guest conversations, the hotel you contacted is the data controller and MOMI processes the data on its behalf. You can use either route — both work:

• Option A — ask in the chat. Send a message in the same WhatsApp conversation (or to the hotel directly) asking for your data to be deleted. The hotel instructs us and we action it.
• Option B — email us directly. Write to info@momi-ai.com with the subject line "Data deletion request", and include the WhatsApp phone number you messaged from and, if you remember it, the hotel name. We will action the request or forward it to the controlling hotel without undue delay.

We may need to verify you control the phone number in question, to protect your data from someone impersonating you. Deletion covers your conversation history, your WhatsApp profile name and number, and related conversation metadata held in MOMI.

Email info@momi-ai.com from your work address with the subject line "Data deletion request", naming the account or hotel. We delete account and contact data unless (and only for as long as) an active contract or a legal retention duty requires us to keep it.

Email info@momi-ai.com with the subject line "Data deletion request" from the address you used, and tell us what you submitted (contact form, demo request, calculator, newsletter). We delete the data and take you off any lists.

• We confirm receipt and act on the request within 30 days (extendable by two further months only for complex requests, with notice — Art. 12 GDPR).
• You receive written confirmation once deletion is complete.
• We pass the deletion on to any recipient we previously shared the data with, unless impossible or disproportionate (Art. 19 GDPR).

Some data is exempt from deletion while a legal duty applies — for example invoicing and tax records (kept up to 10 years under Italian law) or data needed to establish, exercise, or defend legal claims. Anything we keep stays limited to that purpose, and we tell you in our confirmation if an exemption applies.

You can complain to the Italian data protection authority, the Garante per la protezione dei dati personali, or to the supervisory authority of the EU country where you live or work.