LIVE CONTEXT
Today’s operational briefing
Add today’s updates…0 / 300
TAP TO ADD
Every hotel runs on“just one small thing.”
304Fabiano BianchiRoom 304 · check-out SunHandled by MOMI
Hi, we have just arrived, where do we park and what time is breakfast tomorrow?
Fabiano · 15:42
MOMI is answering…
ACTIVE TODAY
KNOWLEDGE BASE
Hotel information the AI can use
PARKINGGuest information VERIFIED
Access through Via Roma after 18:00
BREAKFASTGuest information VERIFIED
07:00 – 10:30 · Ground floor
Verified by hotelUpdated Today, 09:15
Hi, we have just arrived, where do we park and what time is breakfast tomorrow?
Sig. Bianchi · 15:42
Welcome Mr. Bianchi. You can access the parking through the Via Roma entrance, and breakfast is served tomorrow from 7:00 to 10:30 on the ground floor.
MOMI · 15:42
MOMI gives guests accurate hotel information while the team remains focused on the work happening around them
The room is too warm, could someone check it while we are at dinner?
Sig. Bianchi · 20:11
ROOM · 304ISSUE · TEMPERATUREACCESS · GUEST OUT FOR DINNER
OPERATIONAL TICKET
ROOM COMFORT · 304
ASSIGNEDIN PROGRESSDONE
ROOM FACT
Staff only · Room 304
Temperature issue previously reported
When a request needs human action, MOMI gives it the right department, a named owner and a visible path to completion
LUCA TOOK OVER
Our team is checking Room 304 while you are at dinner, and I will update you here as soon as the room is ready.
Luca · Front Desk · 20:14
HUMAN HANDOVER
MOMI is handling this
TAKE OVERGIVE BACK TO MOMI
RESOLUTION · Thermostat recalibrated to 21°C and tested. Room ready for the guest's return.
CONTROL RETURNED TO MOMIAll done, Mr. Bianchi — Room 304 is comfortable again and ready for your return. Enjoy the rest of your evening.
MOMI · 21:02
The guest keeps one conversation while MOMI preserves every handover, decision and update behind it
ROOM FACT
Staff only · Room 304
Temperature issue resolved · system checked and tested
GUEST MEMORY
FABIANO BIANCHI
Prefers a cooler room — flag on next stay
Room304
Stays3
Last stayJun 2025
PREFERENCES
Cooler room Vegetarian Quiet room Late check-out
RECENT REQUESTS
- Room temperature adjustedJun 12, 2025
- Vegetarian restaurant recommendationJun 10, 2025
- Airport transferJun 8, 2025
NOTES
Travels for business. Prefers quiet rooms away from the lift.
Last updated: Jun 12, 2025NEXT STAY
Aug 18 – Aug 22, 2025
PRE-STAY FLAGSAssign room away from liftSet temperature to 20–21°C
MANAGEMENT VIEW
Live operations, this shift
92%Questions answered automatically↗ +8% vs last 7 days
1m 24sAverage response time↘ -32% vs last 7 days
94%Requests resolved within SLA↗ +6% vs last 7 days
4.8 / 5Guest satisfaction↗ +0.2 vs last 7 days
€2,340Revenue opportunities identified↗ +18% vs last 7 days
REQUESTS BY DEPARTMENT
386Total (24h)
- Front Desk46%(178)
- Housekeeping24%(93)
- Maintenance18%(70)
- F&B / Concierge12%(45)
AVERAGE RESOLUTION TIME
051015
Minutes
TOP REQUESTS (7 days)
- 1Restaurant recommendations22%(164)
- 2Room temperature18%(134)
- 3Extra towels12%(89)
- 4Airport transfers10%(76)
6Unresolved nowNeeds attention
18:00 – 20:00Peak request hourToday
38Repeat guest memory matched↗ +12 vs last 7 days
3Review-risk ticketsMonitor closely